France

1. Community
2. Support Forum
3. "Mail All" button under collaborators for a folder

Hi Lynn,  Welcome to the Box Community! Have you checked your spam/ junk email folders for this? Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in yo...

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• France
• October 07, 2021 20:03
• 0 votes

1. Community
2. Support Forum
3. Link not opening on Mobile Phones

Hi there,  Welcome to the Box Community! The Shared link access might be preventing you to access the content from the mobile site. I've gone ahead and created a ticket for you so that an agent can...

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• France
• October 07, 2021 19:47
• 0 votes

1. Community
2. Support Forum
3. cancel unknown charges on my credit card

Hi Andrea,  Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your reques...

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• France
• October 07, 2021 19:23
• 0 votes

1. Community
2. Support Forum
3. Can't login my free account

Hi Jorge,  Welcome to the Box Community! I understand that you encountered an issue accessing your Box on desktop, and to make sure that every angle is checked, can you try to do the following: Cl...

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• France
• October 07, 2021 19:15
• 0 votes

1. Community
2. Support Forum
3. How would I know who is the administrator for a Box Folder which cannot be accessed due to 2FA

Hi Monika,  Welcome to the Box Community! I understand that one of your co-workers is unable to login to Box due to 2FA. Can you please have the affected user submit a ticket on this page for this ...

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• France
• October 06, 2021 20:14
• Edited
• 0 votes

1. Community
2. Support Forum
3. How do I go back to my free account?

Hi there,  Welcome to the Box Community! Would you mind providing more context about the issue or share more details regarding your question ongoing back to being a Free user? I'll wait for your re...

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• France
• October 06, 2021 20:10
• 0 votes

1. Community
2. Support Forum
3. cancellation

Hi Philip, Welcome to the Box Community!   I understand you would like to cancel your plan with Box and we are sad to see you go.   To help with your request, I went ahead and created a ticket for ...

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• France
• October 06, 2021 18:53
• 0 votes

1. Community
2. Support Forum
3. Default Shared Link Settings

Hi Nguyen, Unfortunately, these Shared link options (setting Shared link access and expiration) are not available in Box Drive at present. If this is something you would like to see in Box Drive in...

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• France
• October 06, 2021 18:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box email notifications are not arriving

Hi there,  Thanks for joining in on this post and welcome to the Box Community! The Notification settings in the Enterprise settings allow Admins to set default email notifications for all newly-cr...

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• France
• October 06, 2021 18:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to change my email address

Hi Teresa,  Welcome to the Box Community!   This might require some account specific information, so I've submitted a case to Box Support on your behalf.   You should be receiving an email confir...

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• France
• October 05, 2021 21:22
• 0 votes