France

1. Community
2. Support Forum
3. Error: Failed to create internal socket. Your file permissions may be incorrect.

Hi Bob, Thanks for sharing this information. If you are still getting error when running Box Drive, can you try uninstalling the app following the steps in our support article below and then reinst...

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• France
• August 10, 2021 18:58
• 0 votes

1. Community
2. Support Forum
3. Files stopped showing in Box drive

Hi there,  Welcome to the Box Community! @Tyler, have to tried to check if Box Drive is running on your task manager/ activity monitor? Can you try to exit/ quit Box Drive from the system tray/ men...

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• France
• August 10, 2021 18:53
• 0 votes

1. Community
2. Support Forum
3. Payment Card declining for no reason

Hi there,  Welcome to the Box Community!   This may require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request.   Kin...

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• France
• August 10, 2021 18:44
• 0 votes

1. Community
2. Support Forum
3. Copy & paste on app

Hi Diego,  Welcome to the Box Community! To confirm, are you pertaining to the "Copy & Paste" function for Box Notes? If yes, these functions should be working and I often use them also myself. Are...

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• France
• August 09, 2021 22:16
• 0 votes

1. Community
2. Support Forum
3. Corporate User

Hi Jeffrey, Welcome to the Box Community! Sorry to hear that you are experiencing this issue with Box Drive. There are a few things you can try to try to resolve this: If you are running Box Drive ...

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• France
• August 09, 2021 22:13
• 0 votes

1. Community
2. Support Forum
3. Box folders in Win10 File Explorer now displaying with Library folder

Hi Ken, Welcome to the Box Community! May I know what version of Box Drive you have installed in your computer? Best,

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• France
• August 09, 2021 22:10
• 0 votes

1. Community
2. Support Forum
3. Error: Failed to create internal socket. Your file permissions may be incorrect.

Hi Bob,  Welcome to the Box Community! This is actually the first time I've encountered this error here in the community and if this happened after you've made permissions changes on your device, i...

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• France
• August 09, 2021 22:06
• 0 votes

1. Community
2. Support Forum
3. Locked out of account with old email

Hi BL&D Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and created ...

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• France
• August 09, 2021 19:27
• 0 votes

1. Community
2. Support Forum
3. Box Folder Missing

Hi Hugh,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and create...

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• France
• August 09, 2021 19:26
• 0 votes

1. Community
2. Support Forum
3. Batch Delete New Versions of Documents in a File

Hi Christopher,  Welcome to the Box Community! Unfortunately, there is no way too do this in bulk via the Box webapp. I would suggest checking in with our our Platform and Development forum and ask...

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• France
• August 09, 2021 19:23
• 0 votes