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1. Community
2. Support Forum
3. Shared Files not accessible to people outside company

Hi Folks,  Welcome to the Box Community! The Shared links you create for contents that you own can be managed under your Account Settings > Sharing tab. To make sure that you can set your links wit...

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• France
• July 13, 2021 20:38
• 0 votes

1. Community
2. Support Forum
3. Shared links not working

Hi Elitsa, Welcome to the Box Community! Its possible that your organization may have setup and enabled "Auto- expiration" for public shared links for the entire organization. If you would like to ...

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• France
• July 13, 2021 20:29
• 0 votes

1. Community
2. Support Forum
3. Can't attend webinar due to time-zone difference: Can it be recorded and emailed to me afterwards?

Hi Merinda,  Welcome to the Box Community! Yes, the webinar will be recorded and the registration links will turn into the 'watch on demand' landing pages, so you can just go to that same page to w...

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• France
• July 13, 2021 20:15
• 0 votes

1. Community
2. Support Forum
3. Please contact your account administrator and request them to resend the email confirmation of the account you are trying to access

Hi Lee,  Welcome to the Box Community! Resetting your account password can help verify your Box. Once you have successfully changed your password and logged in to your account, that should also hel...

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• France
• July 13, 2021 19:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. reboot

Hi there,  Welcome to the Box Community! To confirm, are you using Box Drive that prompts you reboot your device? Can you try to uninstall then reinstall the application and see if that resolve the...

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• France
• July 16, 2021 18:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Adding new column

Hi Preethi,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked in the Box webapp to add custom columns.   If this is something you would like to be able t...

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• France
• July 12, 2021 20:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Any way to recover Box Edit\Documents\?

Hi Sanae,  Welcome to the Box Community! Have you tried navigating in that folder path to check if you file was in there? Can you share what you see on your end when you try to navigate this path? ...

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• France
• July 12, 2021 20:24
• 0 votes

1. Community
2. Support Forum
3. Uploading files

Hi Debi,  Welcome to the Box Community! I'm sorry to hear about the issue in uploading new Files, when the Upload/ New button is grayed out that, this usually means that you do not have the permiss...

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• France
• July 12, 2021 20:17
• 0 votes

1. Community
2. Support Forum
3. Missing folder from box - showing has corrupted!

Hi Saranya,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.    I've gone ahead and created...

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• France
• July 12, 2021 19:50
• 0 votes

1. Community
2. Support Forum
3. verifying email link expired

Hi there,  Welcome to the Box Community! Have you tried to request for a password reset link? Once you have successfully changed your password and logged in to your account, that should also help v...

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• France
• July 12, 2021 19:47
• 0 votes