France

1. Community
2. Support Forum
3. Cancel my account and you can't have my money for nothing

Hi Nadine,  Welcome to the Box Community!   This would be something our Cancellations team can help address with you and may require specific account information.     It seems you already have an o...

• View comment
• France
• June 23, 2021 21:55
• 0 votes

1. Community
2. Support Forum
3. desktop status shows fully synced, but still yellow status on dozens of files

Hi Amber,  I'm glad that it help resolve this issue for you! Thanks again for your participation in the Community! Regards, 

• View comment
• France
• June 23, 2021 21:51
• 0 votes

1. Community
2. Support Forum
3. Account Cancellation/Rebate

Hi Harell, Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help address your requ...

• View comment
• France
• June 23, 2021 21:50
• 0 votes

1. Community
2. Support Forum
3. desktop status shows fully synced, but still yellow status on dozens of files

Hi Amber,  Welcome to the Box Community! Can you try to quit/ exit Box Sync from your system tray and then restart the App by clicking on the Start button, and search Box Sync? If you are still hav...

• View comment
• France
• June 23, 2021 21:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Desktop App Stopped Opening

Hi Deanna, Welcome to the Box Community! May I know what OS are you running your Box Desktop app into? Are you using Box Drive or Box Sync? Do you encounter any sort of error message? Best,

• View comment
• France
• June 23, 2021 20:45
• 0 votes

1. Community
2. Support Forum
3. Files not available upon upgrade of Box

Hi Umesh,  Welcome to the Box Community! This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an o...

• View comment
• France
• June 23, 2021 19:34
• 0 votes

1. Community
2. Support Forum
3. CHanges to Select Groups this user is in

Hi Vladimir,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked about in the Admin console.   If this is something you would like to see in the future in ...

• View comment
• France
• June 23, 2021 19:25
• 0 votes

1. Community
2. Support Forum
3. Share annotated pdf with non-Box users...?

Hi Martin, Unfortunately, Annotations are not downloadable at present. Have you considered inviting your colleague as a Collaborator? This should allow her to access annotations, although, inviting...

• View comment
• France
• June 23, 2021 19:13
• 0 votes

1. Community
2. Support Forum
3. Limited Characters in File Path?

Hi Erika,  Welcome to the Box Community! To clarify, are you using Box desktop application such as Box Drive or Box Sync to open your files?  While Box does not impose limit to the length of file p...

• View comment
• France
• June 23, 2021 00:14
• 0 votes

1. Community
2. Support Forum
3. Best way to start folder tree

Hi Katherine,  Welcome to the Box Community! Permissions in Box always follow our waterfall permission model. This means that when you add a user to a parent folder that same level of access is aut...

• View comment
• France
• June 23, 2021 00:01
• Edited
• 0 votes