France

1. Community
2. Support Forum
3. Error Message while completing task

Hi Terri,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have a...

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• France
• May 18, 2021 22:11
• 0 votes

1. Community
2. Support Forum
3. Resolution of images

Hi Mark,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and create...

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• France
• May 18, 2021 22:09
• 0 votes

1. Community
2. Support Forum
3. Random duplicate / temporary folders when saving files?

Hi Marissa,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and cre...

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• France
• May 18, 2021 22:08
• 0 votes

1. Community
2. Support Forum
3. Folder disappeared

Hi Luigi,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an...

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• France
• May 18, 2021 22:04
• 0 votes

1. Community
2. Support Forum
3. Trying to recover deleted files

Hi Mark,  Welcome to the Box Community! If you've already purged the items you need to restore in your Box Trash, there is still a 14-day grace period during which Product Support can help recover ...

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• France
• May 18, 2021 22:01
• 0 votes

1. Community
2. Support Forum
3. File Description Is never saved.

Hi there, Welcome to the Box Community! A Description can be added to Folders or Files on the Box Web Application, as long as you have Editor access in the folder. 255 characters is the maximum cha...

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• France
• May 18, 2021 21:57
• 0 votes

1. Community
2. Support Forum
3. Wrong used space

Hi Antonio,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect ...

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• France
• May 18, 2021 19:29
• 0 votes

1. Community
2. Support Forum
3. Some downloads or uploads failed. Open Problem Items for more details.

Hi there,  Welcome to the Box Community! I'm sorry to hear about the issue uploading/ downloading your contents from/ to Box. Can you try some of our tips and steps to troubleshoot this issues: htt...

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• France
• May 18, 2021 19:27
• 0 votes

1. Community
2. Support Forum
3. Files Copied to Files iOS App Do Not Upload to Box Cloud

Hi Michael,  Welcome to the Box Community! Can you make sure that you have the latest Box for iOS installed on your apple devices? Also, have you tried to logout from the Box app, close it, open it...

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• France
• May 18, 2021 19:09
• 0 votes

1. Community
2. Support Forum
3. Sync other account folders

Hi Stefano,  Welcome to the Box Community! Please be advised that when using Box Sync, you can only sync folders that you own and those that you have been invited to collaborate with at least an "E...

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• France
• May 14, 2021 22:36
• 0 votes