France

1. Community
2. Support Forum
3. Error when changing from monthly to annual billing

Hi there,  Welcome to the Box Community!   I understand you are having trouble making changes with your account billing. This will require our Billing team to work directly with you so I went ahead...

• View comment
• France
• February 09, 2021 20:08
• 0 votes

1. Community
2. Support Forum
3. folder trigger using directory name provided by user

Hi Brian,  Welcome to the Box Community! This workflow may be possible via Box Relay.   With Box Relay, you can build a workflow that will trigger the creation of your desired folder structure.  Mo...

• View comment
• France
• February 09, 2021 20:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. I have multiple folders inside folders that are empty and I dont know why

Hi Inorca,  Welcome to the Box Community! There are a lot possible scenarios that I can think of, the files may have been accidentally deleted, moved or transferred to another folder. Have you chec...

• View comment
• France
• February 09, 2021 19:46
• 0 votes

1. Community
2. Support Forum
3. Moved child folder retaining old relationship to parent folder

Hi there,  Welcome to the Box Community!   This is definitely an unexpected behavior and would be something our Support team can help investigate with you and may require specific account informat...

• View comment
• France
• February 09, 2021 19:21
• 0 votes

1. Community
2. Support Forum
3. 90 days since M1 Macs launched and still no Box Sync...

Hi Paul,  Welcome to the Box Community! Box Tools is now supported on the new M1 Processor. See the announcement here: https://support.box.com/hc/en-us/articles/1500000564381-M1-support-for-Box-Too...

• View comment
• France
• February 08, 2021 22:48
• 0 votes

1. Community
2. Support Forum
3. Just Got my new M1 Mac...I am now dead in the water

Hi Michael,  Welcome to the Box Community! At the moment, Box Desktop apps (Box Drive or Box Sync) are not supported on Apple devices running on the M1 chipset.  Rest assured that our team is worki...

• View comment
• France
• February 08, 2021 22:23
• 0 votes

1. Community
2. Support Forum
3. emailing multiple selected files

Hi Latifi,  Unfortunately, we don't currently offer the feature you asked about. If this is something you would like to be able to do, I would highly recommend submitting this feature request at p...

• View comment
• France
• February 08, 2021 22:07
• 0 votes

1. Community
2. Support Forum
3. Encountering Disabled by Administrator issue

Hi Anil,  Welcome to the Box Community! To resolve this issue, please take a look at this article on how to authorize your application when connecting to Box https://support.box.com/hc/en-us/artic...

• View comment
• France
• February 08, 2021 18:49
• 0 votes

1. Community
2. Support Forum
3. My Capacity is not redused if I delete files !

Hi Yamamomo,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect ...

• View comment
• France
• February 08, 2021 18:44
• 0 votes

1. Community
2. Support Forum
3. Extension failed to load - Mac Air with Mojave

Hi Tony,  Welcome to the Box Community! Have you tried to manually reset your Box Drive yet? If you haven't yet, can you follow the steps in this article and see if this resolves the issue for you:...

• View comment
• France
• February 08, 2021 18:42
• 0 votes