France

1. Community
2. Support Forum
3. Formatting in saving uploads

Hi Kathleen,  Welcome to the Box Community! The files you downloaded from Box will maintain their name just as you uploaded them and numeric characters are certainly supported so you should be able...

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• France
• January 11, 2021 21:11
• 0 votes

1. Community
2. Support Forum
3. Transfer from prime photo

Hi Eric,  Welcome to the Box Community! Upon checking, it appears Box does not have an integration with Prime photos to allow direct transfer of your photos to Box cloud. Looks like you will need t...

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• France
• January 11, 2021 19:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Folder on Mac Desktop

Hi Paul,  Welcome to the Box Community! Have you checked out this support article on "Configuring the Default Box Drive Folder Location"? This may be relevant to your problem with the next steps!If...

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• France
• January 11, 2021 19:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot activate Box after release upgrade

Hi Jose-Luis,  Welcome to the Box Community! This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.   You shou...

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• France
• January 11, 2021 19:00
• 0 votes

1. Community
2. Support Forum
3. Change My Email

Hi Jaylyn,  Welcome to the Box Community! If you need to change the primary email address associated with your Box account, you will need to link or add another email under your Account settings. A...

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• France
• January 11, 2021 18:51
• 0 votes

1. Community
2. Support Forum
3. Can't Preview PDF's on PC or Mac using multiple browsers

Hi All,  Thanks so much for your patience and understanding on the issue reported last Friday. Our engineers have completed their monitoring period and have considered the issue fully resolved as o...

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• France
• January 11, 2021 18:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Preview unavailable for url files

Hi Nick,  For any product feature request or suggestions, we recommend you post your idea on pulse.box.com for more visibility. Our product team reviews all submissions and will consider whether to...

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• France
• January 11, 2021 18:29
• 0 votes

1. Community
2. Support Forum
3. Need to correct a mistake: Thought I was being billed monthly, NOT the CASE

Hi there,  Welcome to the Box Community! This will require Box Billing team to work directly with you and it seems you already have an open ticket for this issue with our Billing team. Please conti...

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• France
• January 08, 2021 22:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't Preview in Windows Explorer

Hi Kurt,  Welcome to the Box Community! Previews of Box files are not visible in the Windows Explorer Preview Pane unless the file is cached (has been opened) or marked for offline. Check out this ...

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• France
• January 08, 2021 22:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Didn't get SMS Authentication code sent

Hi Akkaporn, Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created...

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• France
• January 08, 2021 22:00
• 0 votes