France

1. Community
2. Support Forum
3. Shared documents not appearing if customer hasn't previously signed up

Hi Fraser, Welcome to the Box Community! You'd want to make sure to set the correct Shared link access type of a shared link when you shared them to your customers.  If they do not have a Box accou...

• View comment
• France
• December 23, 2020 20:04
• 0 votes

1. Community
2. Support Forum
3. Excel Files with Password

Hi Derik,  Welcome to the Box Product Support. Yes, you can edit Excel files that are password-protected via Box Edit, however you won't be able to preview them in Box. When you open a password pro...

• View comment
• France
• December 23, 2020 19:31
• 0 votes

1. Community
2. Support Forum
3. Storage Used inconsistency with the folder size displayed on app and browser

Hi Kuansen2,  Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect The next step will require yo...

• View comment
• France
• December 22, 2020 22:23
• 0 votes

1. Community
2. Support Forum
3. Print Files from Web to Box

Hey, Miranda! For any product feature request or suggestions, we recommend you post your idea on pulse.box.com for more visibility. Our product team reviews all submissions and will consider whethe...

• View comment
• France
• December 22, 2020 21:35
• 0 votes

1. Community
2. Support Forum
3. Requesting Refund and Cancellation

Hi Venuja,  Welcome to the Box Community! This seems will require some account specific information to clarify and, so I've submitted a case on your behalf.    You should be receiving an email conf...

• View comment
• France
• December 22, 2020 20:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. Print Files from Web to Box

Hi Miranda,  Welcome to the Box Community! "Print" option is already a feature to Box. To print your files: In the Box Web Application, locate the file you want to print. Click the file. Box opens...

• View comment
• France
• December 22, 2020 21:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Online-Only folder still take up hard-drive space

Hi Kuansen2,  Welcome to the Box Community! To determine the actual local space that Box Drive takes up in your Mac, you need to examine the properties of Box's cache folder, you can find them in t...

• View comment
• France
• December 22, 2020 20:17
• 0 votes

1. Community
2. Support Forum
3. M1 MBP Big Sur - Box drive removing files

Hi Ronen,  Welcome to the Box Community! I'm sorry to hear about the trouble with your Files and Box Drive. At the moment, Box Drive is not supported on Apple devices running on the M1 chipset. Thi...

• View comment
• France
• December 22, 2020 20:05
• 0 votes

1. Community
2. Support Forum
3. Storage Used

Hi KingHsu,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect ...

• View comment
• France
• December 22, 2020 20:01
• 0 votes

1. Community
2. Support Forum
3. View list of files recently changed by any user?

Hi David,  Welcome to the Box Community! That is correct, your Recents list includes those files you've accessed, starting with the ones you've accessed most recently. This includes files opened in...

• View comment
• France
• December 22, 2020 19:59
• 0 votes