France

1. Community
2. Support Forum
3. Missing files

Hi Mayeul,  Welcome to the Box Community! If you are looking to investigate on missing contents, we recommend running "User activity Report". User Activity reports provide an overview of the action...

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• France
• December 16, 2020 20:37
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1. Community
2. Support Forum
3. Can't connect to FTP directery list using Filezilla

Hi Shelbi,  Apologies for this inconvenience. It looks like a support rep is already working with you on this case, please continue working with them and check your email for updates. Thanks for yo...

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• France
• December 16, 2020 20:29
• 0 votes

1. Community
2. Support Forum
3. How do I identify all BOX folders I own

Hi there,  Welcome to the Box Community! Folders that are colored yellow are folders you owned and has not been shared with other users or collaborators. Folders in Blue are collaborative folders t...

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• France
• December 16, 2020 20:39
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• 0 votes

1. Community
2. Support Forum
3. how can I share a file so anyone can view and download it

Hi Heather,  Welcome to the Box Community! Have you checked out this help article on: Creating Shared Links If you want to ensure that anyone you share your link to will be able to access  and do...

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• France
• December 16, 2020 19:32
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• 0 votes

1. Community
2. Support Forum
3. Can't connect to FTP directery list using Filezilla

Hi Shelbi,  Welcome to the Box Community! Are you getting error message when connecting to Box server via FTP? Can you take a screenshot of that and share to your Product support team so they can i...

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• France
• December 16, 2020 19:18
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• 0 votes

1. Community
2. Support Forum
3. PowerPoint Online does not show share in upper right

Hey, Mike! Thanks for sharing the screenshot! It seems the missing Share button is on the Microsoft application itself- Powerpoint online, so I did some search and this may be related to your brows...

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• France
• December 15, 2020 22:44
• 0 votes

1. Community
2. Support Forum
3. Phone Number Changed, can't access 2FA

Hi there,  Welcome to the Box Community!   This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.   You should...

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• France
• December 15, 2020 22:35
• 0 votes

1. Community
2. Support Forum
3. Copying folders from One Box to another Bo

Hi Haydee,  Welcome to the Box Community! If you need to copy files or folders from one account to another, you will have to invite say for example account A to your folder under account B as a Col...

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• France
• December 15, 2020 22:45
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• 0 votes

1. Community
2. Support Forum
3. Downloading files

Hi Carolyn,  Welcome to the Box Community! You may not have the correct permission to download files if you are collaborating in a folder or if you are accessing the files from a Shared link, the d...

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• France
• December 15, 2020 22:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Apostrophe in an email address

Hi Amy,  Welcome to the Box Community! To clarify, does the collaborator already have an Account registered to Box with his email that has an apostrophe? If they do not have an account yet to Box, ...

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• France
• December 15, 2020 22:33
• Edited
• 0 votes