France
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Recent activity by France-
Hi Matsuda, Please have the affected user check their email inbox or spam/ junk folder for the email notification from Box. If they did not receive one, please ask them to report this so the team ...
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Hi Michelle, Welcome to the Box Community, I'm happy to help! This message doesn't always pertain to the storage quota of the person uploading to Box. You can get this message if you upload to a f...
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Hi Daniel, Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I'...
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Hi Atiba, Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information. I've g...
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Hi Ryota, Welcome to the Box Community, I'm happy to help! This would be better discussed and addressed with a member of Box Support team so I went ahead and created a ticket on your behalf. You s...
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Hi John, Welcome to the Box Community and I'm happy to help! I went ahead and ran the script to recount and show the correct storage usage on your account. Let me know if there is anything else th...
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Hi there, Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I'v...
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Hi Misty, Welcome to the Box Community, I'm happy to help! Have you checked out this article on how to view these comments on annotated documents: https://support.box.com/hc/en-us/articles/36004801...
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Hi there, Welcome to the Box Community, I'm happy to help! Since this integration was developed by a third party and not by Box, we have limited knowledge on how the integration works, thus I woul...
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Hi Andres, I’m sorry but we are unable to support file recovery for users of our free individual plan as stated in this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Tra...