France

1. Community
2. Support Forum
3. Cannot upload files

Hey, Victoria! Can you reach out to the owner of the folder and ask if they can remove and then re-invite you to their folder again and see if that helps resolve this for you? Let me know how it go...

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• France
• October 26, 2022 18:42
• 0 votes

1. Community
2. Support Forum
3. files were deleted by a colleague - now they are gone on all collaborators

Hi Esmarie,  Welcome to the Box Community, I'm happy to help! Can you go login to your Box account in Box.com on a browser and check your Trash for these deleted items? If you own these files, you ...

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• France
• October 25, 2022 20:00
• 0 votes

1. Community
2. Support Forum
3. Can't Open or Download Box Files

Hi there,  Welcome to  the Box Community. I understand that you are having issue opening files in Box Drive on your office computer, I'm happy to help! Do you encounter any specific error message w...

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• France
• October 25, 2022 19:54
• 0 votes

1. Community
2. Support Forum
3. My account says I have 10 GBs, but have about 3 GBs

Hi Tess,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems indeed related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect ...

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• France
• October 25, 2022 19:37
• 0 votes

1. Community
2. Support Forum
3. Email confirmation expired

Hi Gina, Welcome to the Box Community, I'm happy to help! Have you tried to request for a password reset link? Once you have successfully changed your password and logged in to your account, that s...

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• France
• October 25, 2022 19:33
• 0 votes

1. Community
2. Support Forum
3. Not getting notifications when I am tagged on a folder

Hi Jessica,  Welcome to the Box Community, I'm happy to help! To confirm, is this happening to folders that you own or folders you joined owned by someone else? If this is happening on folders you ...

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• France
• October 25, 2022 19:03
• 0 votes

1. Community
2. Support Forum
3. About email notification settings

Hi there,  Welcome to the Box Community, I'm happy to help! I understand that you've setup notifications for upload and deletions actions on your account but have not received them. Have you checke...

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• France
• October 25, 2022 17:58
• 0 votes

1. Community
2. Support Forum
3. Opening .ZIP file

Hi Reginald,  Welcome to the Box Community, I'm happy to help! Are you trying to open the Zip file in Box WebApp or in Box Drive? If you are trying to view the files in Box.com, this article may he...

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• France
• October 25, 2022 17:53
• 0 votes

1. Community
2. Support Forum
3. Opening Icons

Hi Reginald,  Welcome to the Box Community, I'm happy to help! Could you provide more context on the issue you encountered with Box? Are you using a Box desktop app such as Box Drive and having iss...

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• France
• October 25, 2022 17:29
• 0 votes

1. Community
2. Support Forum
3. All Files Missing/Account Reset

Hi Kaitlyn,  Welcome to the Box Community, I'm happy to help! If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative f...

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• France
• October 25, 2022 17:05
• 0 votes