France

1. Community
2. Support Forum
3. Please cancel trial subscription

Hi Barbara,  Welcome to the Box Community, I'm happy to help! I went ahead and submitted a request on your behalf to cancel your trial subscription with Box.  Kindly check your email for details an...

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• France
• October 10, 2022 20:02
• 0 votes

1. Community
2. Support Forum
3. We’re sorry, you don’t have permission to preview this file

Hi Stephen,  Welcome to the Box Community, I'm happy to help! I understand that you are having issue when previewing a video shared by someone who is part of a Business Box account.  I see that you...

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• France
• October 10, 2022 21:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. Accepting a pending request

Hi Christine,  Welcome to the Box Community, I'm happy to help! Do you encounter a specific error message while logged in to your Box account when you try accepting the invitation sent to you? Do y...

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• France
• October 10, 2022 19:43
• 0 votes

1. Community
2. Support Forum
3. Worse customer support on the planet

Hi Julia,  Welcome to the Box Community! First off, let me apologize for the frustration for trying to get a support for your request, I understand where you are coming from and I'll do my best to ...

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• France
• October 10, 2022 19:37
• 0 votes

1. Community
2. Support Forum
3. "Unable to fetch 2-step verification information..."

Hi Douglas,  Welcome to the Box Community, I'm happy to help! To resolve this issue, can you please try these tips: Update your browser to the latest version Clear your browser's cache Disable any...

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• France
• October 07, 2022 20:19
• 0 votes

1. Community
2. Support Forum
3. is there a way to contact box directly??

Hi Philip,  Welcome to the Box Community, I'm happy to help address this issue! Please be advised that the option to submit a 'support ticket' (email support) and other channels such as chat is onl...

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• France
• October 07, 2022 20:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need to contact Box

Hi Jay, Welcome to the Box Community, I'm happy to help! Sorry to hear about the expired confirmation email. You may request for a password reset email which can help verify your account. To reques...

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• France
• October 07, 2022 20:08
• 0 votes

1. Community
2. Support Forum
3. Moving existing account to a corporate Box instance

Hi Marco,  Welcome to the Box Community, I'm happy to help! I checked your profile and I see that your email is linked to a Personal Free Box account. If you need to migrate your account into Amazo...

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• France
• October 10, 2022 19:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. UPGRADE PLAN

Hi George,  Welcome to the Box Community, I'm happy to help! If you would like to receive a quote on our Enterprise plan, please contact the Box Sales team by emailing sales@box.com or calling 1-87...

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• France
• October 07, 2022 19:58
• 0 votes

1. Community
2. Support Forum
3. Relay

Hi there,  Welcome to the Box Community, I'm happy to help! Box Relay is currently only available to all of our Business and Enterprise users. Users that are on Personal plan are not able to access...

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• France
• October 07, 2022 19:55
• 0 votes