AJ

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Recent activity by AJ Recent activity Votes
    1. Community
    2. Support Forum
    3. Files Fail to Upload

    Hi Karmen, Welcome to the Box Community!    To confirm the file size limit for your account, log into Box. Click on the arrow next to your name in the upper right-hand corner and choose Account S...

    1. Community
    2. Support Forum
    3. Desktop app - sync stalled

    Hi Lee-Ann, Welcome to the Box Community!  Here are a couple steps I'd like you to try first to help me isolate the issue:   First, please log in to Box.com and ensure that all of the folders you w...

    1. Community
    2. Support Forum
    3. My Folder is missing

    Hi Lynette, Welcome to the Box Community!    I'm sorry for the confusion. I can see that this folder is in your All Files page. I suggest that you sign in to your Box account through this link  ht...

    1. Community
    2. Support Forum
    3. Version of a file deleted

    Hi Enric, Welcome to the Box Community!  I'd like to set your expectations that Box saves limited versions and the maximum number of file versions you can access corresponds to your Box account ty...

    1. Community
    2. Support Forum
    3. Too many users

    Hi Donna, Welcome to the Box Community!  This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. Best,      

    1. Community
    2. Support Forum
    3. FOLDER NOT SYNCING

    Hi Lorenzo, Welcome to the Box Community!    In rare cases, a certain sequence of actions/events between the local computer and the Box website may prevent a file from being synced. In this case, t...

    1. Community
    2. Support Forum
    3. 50GB storage account full?

    Hi Laura, Welcome to the Box Community!    I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box...

    1. Community
    2. Support Forum
    3. Error updating

    Hi there, Welcome to the Box Community!    I'd like you to follow the steps in installing Box Drive and the error you may be receiving.  https://support.box.com/hc/en-us/articles/360043697474-Insta...

    1. Community
    2. Support Forum
    3. Missing Documents

    Hi Allie, Welcome to the Box Community!  I retrieved a folder in the account but does not have any files in it and please note that this may be related to the shared folder almost with the same fol...

    1. Community
    2. Support Forum
    3. Can Login But Files Not Mine!

    Hi Andrea, Welcome to the Box Community!  Are you able to login to your Box account? If yes,  please visit https://app.box.com/reset and enter the email address associated with your Box account. Pl...