AJ
- Total activity 3364
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Recent activity by AJ-
Hi there, Welcome to the Box Community! I suggest that your colleague sign in to Support.box.com > Support > Contact Support in order to submit a case. If the issue is 2FA then needs to choose "Lo...
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Hi Degalmun, Welcome to the Box Community! I went ahead and recovered your deleted folder in your Box account. Please check your "All Files" page again. Best,
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Hi Billy, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. Please check your email for updates. Best,
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Hi Dana, Welcome to the Box Community! If you are the owner of a folder, you can transfer folder ownership to a collaborator at any time. Simply follow the instructions below, and select Owner fro...
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Hi Rog, Welcome to the Box Community! Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the ...
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Hi Yurika, Welcome to the Box Community! This would be best addressed by our Cancellations Team at cancel@box.com. Please check this helpful article from our Box Product Support page about "C...
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Hi There, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box c...
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Hi Pam, Welcome to the Box Community! This would be best addressed by our Billing Team at billing@box.com. You may want to check this article from our Box Product Support about "Payment Methods Ac...
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Hi Chance Li, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Bo...
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Hi Philippe, Welcome to the Box Community! I see that we’ve already addressed your request via ticket. Please reach out if there’s anything else we can assist with! Best,