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Box Product Support
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Recent activity by Box Product Support-
Box Certification Frequently Asked Questions
What is the Box Certified Professional? The Box Certified Professional (BCP) is the credential earned after passing the Box Certified Professional exam. The credential is designed to validate IT pr...
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Refreshed User Experience - Admin Console
We are excited to announce a new user experience in the Admin Console. The updates to the Admin Console will preserve all the behaviors you know well, but with an improved UI. The UI will have a ...
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All-New Box Resources
Over the past 10 years, we've devoted ourselves to building a content platform that is unbelievably simple and secure. With Box, employees can access file from anywhere, share securely with anyone,...
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Mark for Offline with Box Drive!
Introducing Mark for Offline in Box Drive, our latest feature that enables you to mark any folders you need for offline access and easily work on the go. Easily select the folders you want to wor...
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Additional admin controls on shared links expiration policies
We are enhancing the auto-expiration capabilities of our shared links by enabling the enforcement of default expiration based on link type. This improvement gives additional controls to Box Admin...
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TLS 1.1 EOL
We will be discontinuing support for TLS 1.1 across all Box services so that we can align with industry best practices to continue to provide the highest security for your content. After March 31...
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Salesforce v3.54 - Critical Update
This is a patch of the Box for Salesforce managed package to unblock future critical upgrades of Box's public APIs. Due to the critical nature of this patch, Box for Salesforce 3.54 will be auto...
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Box for Salesforce V3.0 to V3.53 – Critical Update
In February 2019, we published a change to our public Box API that will break certain older versions of the Box for Salesforce managed package. Important Due to the critical nature of this pat...
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Box for Oracle NetSuite Technical Issue - Action Required
This notice impacts customers who have recently installed or used the new Box for Oracle NetSuite integration. We have discovered a technical issue with one of the bundle versions that may cause c...
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End of Support for KeySafe with Amazon Web Services CloudHSM in Feb 2020
Box will end support for KeySafe with CloudHSM in February, 2020 to mirror the end of life of CloudHSM from Amazon Web Services (see AWS FAQs). Box is proactively reaching out to KeySafe CloudHSM ...