Nate
SVP, IT @ Xilio Therapeutics linkedin.com/in/itsn8
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Recent activity by Nate-
Yup - just tested the same with my personal individual account - community forum is the only accessible mechanism - no tickets. So hopefully Box support will come by and do a storage reset for you...
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Ok - I have only ever seen this happen when someone uses a free or developer account. Is that your case or are you on a business plan?
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I hear you. By any chance does your company use SSO to login to Box (e.g. Okta or similar)?
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Really? That is odd. Can you try it in an incognito window? When I try it it brings me right to the screen where I can submit a new case.
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Just checking that you a) made the shared link viewable by "People with the link" and b) it hasn't expired.
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Jerry - did you check to see if the email existed as an external user?
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Hey Haydon - in your Box Admin Console, under "Apps", if you scroll down do you see a section entitled "Box for Microsoft Office"?
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You have two choices (and I recommend both):1) As long as you can still get into Box via the web, login and change your password (and enable MFA if you can). 2) In your Account Settings (accessible...
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Here is the solution.First - make sure that both of you have added Box Drive as a "storage" service in Office. To do this cleanly, close all of your Office apps. Then open Word, click on the link ...