Box generally measures bandwidth usage based on two primary criteria:
- downloads from open access shared links
- uploads and downloads by an individual
Activities that affect bandwidth and monthly limitations include:
- Downloads from a shared link . Limitations:
- Individual free account: 10 GB per month*
- Personal Pro and Box Business Accounts: 2 TB per calendar month, per person*
- Bandwidth counts against the usage of the file owner, regardless of whether the owner creates the shared link.
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All downloads from any public shared link count towards the bandwidth limit. You can reach this limit quickly, depending on several factors:
- the size of the files being shared
- the frequency of downloads,
- file format (GIF, FLV, MP3, and so on)
*However, this limit does not apply to:
- Downloads from within an account by the content owner
- Downloads by collaborators while logged in to their account
- Files uploaded and downloaded. Limitation:
- 1TB per user per month for all plans (based on the person who uploads and/or downloads the file).
The Box Fair Use Policy and Box Terms of Service provide additional information on actions that could excessively burden the Box Service.
When is this bandwidth limit reset?
The Box bandwidth limit resets on the first day of each month.
What happens when I reach the bandwidth limit?
Recipients of your shared link may be unable to download the file. The download initiates, but does not complete.
In some cases, further action may be taken in accordance with the Box Terms of Service, including potential account deactivation.
Still have questions?
Please reach out to Box Support if you have additional questions.