Preferences and Billing
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How-To Guides for Account Information
- Multiple EID Management
- Repatriate Unmanaged Users
- Choosing a Default Application to Open a File
- How To Disable Plugins/Add-Ons/Extensions In Multiple Browsers
- Understand the Box Policy For Browser And OS Support
See all 10 articles -
Troubleshooting Account Information
- Password requirements for Box accounts
- Troubleshooting payment errors in checkout
- Troubleshooting MFA Errors: "We can't seem to find the page you're looking for" and "Unable to remove 2-step verification"
- “Invalid captcha response” error appears when logging into Box
- Getting prompted to confirm the email address upon login
See all 16 articles -
How-to Guides for Billing
- Updating Billing Contact
- How to View Billing Information
- Updating your Credit Card Information
- Billing FAQ - Japan Customers Specifically
- Box, Inc. W-9 Form
See all 20 articles -
Troubleshooting Billing
- Why am I being forced to add a Credit Card when logging in my Box account?
- Misspelled / Incorrect Emails upon Registering
- I Have More Users Than Seats Error
- Why am I getting an error when entering my credit card information?
- Why am I being charged for adding seats?
See all 7 articles