Become an Intelligent Content Management Expert with our free Admin certification - now available! Get started

box-logo
  • Product Guides
      • Troubleshooting & FAQs
        • Integrations
          • Learning
            • User Courses
            • Admin & Co-Admin Courses
            • Browse all Box University Courses
            • Get Certified
          • Community
            • Community forums
            • Community events
            • Connect with your peers
          • Developers
          • Account & Billing
            • Contact Support
          Box Status
          Sign in
          1. Box Support
          2. Account and Billing
          3. Preferences and Billing

          Preferences and Billing

          Follow New articles New articles and comments
          • How-To Guides for Account Information

              Articles
              • Choosing a Default Application to Open a File
              • How To Disable Plugins/Add-Ons/Extensions In Multiple Browsers
              • Understand the Box Policy For Browser And OS Support
              • Box HIPAA and HITECH Overview and FAQ
              • Data Encryption at Box

              See all 10 articles
            • Troubleshooting Account Information

                Articles
                • Getting prompted to confirm the email address upon login
                • Users with @googlemail.com Email Domains Experiencing Issues
                • Testing Your Network Connection
                • My Version of Java or Flash is Outdated
                • Collecting a SAML Trace to Troubleshoot SSO Issues

                See all 14 articles
              • How-to Guides for Billing

                  Articles
                  • Updating Billing Contact
                  • How to View Billing Information
                  • Updating your Credit Card Information
                  • Billing FAQ - Japan Customers Specifically
                  • Box, Inc. W-9 Form

                  See all 20 articles
                • Troubleshooting Billing

                    Articles
                    • Why am I being forced to add a Credit Card when logging in my Box account?
                    • Misspelled / Incorrect Emails upon Registering
                    • I Have More Users Than Seats Error
                    • Why am I getting an error when entering my credit card information?
                    • Why am I being charged for adding seats?

                    See all 7 articles
                  • See all sections...

                  • ©2025 Box
                  • Subscriptions
                  • Terms of Service
                  • Privacy Policy
                  • Do not Sell My Info
                  • Fair Use Policy
                  • Community Guidelines
                  • User Guide
                  Français 日本語