Welcome to the new Box Support website. Check out all the details here on what’s changed.

box-logo
  • Product Guides
    • Troubleshooting & FAQs
      • Integrations
        • Best Practice - Choosing Apps
      • Learning
        • Box Education
        • Box University Courses
        • Box Certified Professional
        • Working Remotely with Box
      • Community
        • Sign up for Community Roundtables
        • All Forums
        • Support Forums
        • Platform and Developer Forum
      • Developers
      • Account & Billing
        • Contact Support
      Box Status
      Sign in
      1. Box Support
      2. Account and Billing
      3. Preferences and Billing

      Preferences and Billing

      Follow New articles New articles and comments
      • How-To Guides for Account Information

        • Logging in to Box
        • Logging in with Single Sign On (SSO)
        • Reset My Box Account Password
        • Manage Account Settings
        • Multi-Factor Authentication Set Up for Your Account

        See all 23 articles
      • Troubleshooting Account Information

        • Users with @googlemail.com Email Domains Experiencing Issues
        • Testing Your Network Connection
        • My Version of Java or Flash is Outdated
        • Collecting a SAML Trace to Troubleshoot SSO Issues
        • Invalid Login Credentials Error on SSO Login

        See all 13 articles
      • How-to Guides for Billing

        • Updating Billing Contact
        • How to View Billing Information
        • Updating your Credit Card Information
        • Billing FAQ - Japan Customers Specifically
        • Box, Inc. W-9 Form

        See all 20 articles
      • Troubleshooting Billing

        • Why am I being forced to add a Credit Card when logging in my Box account?
        • Misspelled / Incorrect Emails upon Registering
        • I Have More Users Than Seats Error
        • Why am I getting an error when entering my credit card information?
        • Why am I being charged for adding seats?

        See all 7 articles
      • See all sections...

      • ©2023 Box
      • Subscription
      • Terms of Service
      • Privacy Policy
      • Do not Sell My Info
      • Fair Use Policy
      • Community Guidelines
      • User Guide
      日本語