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  1. Box Support
  2. Box Platform
  3. Troubleshooting Box Platform Errors

Troubleshooting Box Platform Errors

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  • API [Content API] - 404 "not_found" Errors from the Box API
  • API [Content API] - 403 "access_denied_insufficient_permissions" Errors
  • API [Content] - "Unauthorized - Cannot authorize with this service"
  • API [Uploads] - Account Storage Limit Reached
  • API [Authentication] - "The grant type is unauthorized for this client_id"
  • API [Content] - 403 when creating file or folder
  • API [Authentication] - invalid_client
  • API [Uploads] - 405 Method Not Allowed on Upload File API Calls
  • API [JWT] - Cannot Obtain Token Based on Enterprise Configuration for Your App
  • API [Content] - "415 unsupported_media_type"
  • API [JWT] - {"error":"invalid_grant","error_description":"Please check the 'sub' claim."...}
  • API [Powershell]: "Invoke-RestMethod - The Operation Has Timed Out"
  • API [Salesforce SDK]: Invalid Crypto Key
  • API [Move Owned Items] - 504 Gateway Timeout after >60 seconds
  • API [tokens]: How does password expiration affect existing tokens?
  • API [Authentication] - Cannot obtain token based on the enterprise configuration for your app
  • API [Integration] - Integration Does Not Appear Under Integrations on the right-click Web App Menu
  • API [JWT] - Password Reset Required on Custom Application's Service Account
  • API [Metadata]: "instance_tuple_not_found"
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