Sharing to Box app from Safari on iPhone
iPhone OS 14.3
iOS Box app 5.3.0
Safari Browser
I'm a paid user of Box and account is current
Situation: I routinely open a pdf from a website and use share to save the pdf to Box. Always until now, when I select share, Box is among the destination choices. Now (starting this morning 16JAN2021) Box is not present, not even in the list that displays upon selecting More.
Added: I've looked in Box settings in iPhone settings to see if I accidently changed something and didn't realize it. Also looked in Box app. I don't see anything. I also tried a pdf from another website.
Additional: I deleted the app and reinstalled it. No difference. (I deleted the app from Settings > General > iPhone Storage, did a soft reset, installed the app, logged in, and tested. Still, Box is not among the choices for sharing.)
Questions: Can anyone else reproduce this, or is it only me? Is it an issue with the Box app or an issue with iOS?
I suppose I could delete Box and reinstall it, but thought I'd search and ask before that.
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Hi there,
Welcome to the Box Community!
This would be something our Box Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.Thanks for your patience!
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I’ve been having the same problem on my iPad (iOS 14.3) over the last few weeks. I can share a pdf to BOX from other apps on my iPad but not from Safari now. I’ve always done so in the past. I most often share a pdf from Safari to BOX but now it doesn’t appear in Safari’s share sheet, nor in “more”. It’s also not in the share sheet list to “edit” it to allow it to share. I’ve tried everything suggested in Apple’s forums with no luck.
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Maybe you've figured out a workaround, but FWIW I've been saving to the device in downloads, then go to Files app > Downloads and share to Box from there. (Box is in the Share Sheet there.)
The inconvenience is having to then delete the pdf from Downloads if you don't need to keep it on the device.
Box support told me in email exchange that this is expected behavior. I believe the reasoning is that support could not find anything in the Box files to indicate this is not expected behavior.
I'm waiting to see if the next iOS update fixes this.
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No, hadn't looked at Apple support yet. On your tip, I tried changing the region and language setting. That didn't work. On Siri, I have everything to do with it turned off, so I'm not going to mess with that. Agree it seems like an iOS issue.
EDIT: I looked at the thread on the Apple forums, and I had already tried everything there except the Siri suggestion and changing region and language in Settings > General. I tried simply closing all apps and doing a power off instead of the soft reset I had tried before. Also tried another region and language change with another, different language than before. No change.
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This is 100% a box issue not iOS issue. I have 14.4 on two separate iOS devices one works and one doesn’t, what’s changed is the device it works on is running the BOX 5.2.1 not the newest version. I have submitted video and screenshots to box but they still claim it’s iOS, common practice to pass the blame even proving it’s not. It appears it happen right around the time they dropped iOS 12 support something they did has changed.
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I have the same issue. Prior to upgrade to ios 14 and Box 5.4.1 whenever i would share a pdf from adobe scan to Box, the icon was available. I could then select Box app and specify which folder to upload to in box. Now Box is not listed as an app to share to. When i go to more to see if i can add it, the box app is no longer there. I have searched all over and it all seems to point back to Box version 5.4.1
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I already have same (BOX not in share-options) for months on both ipad and iphone.
I use the workaround to open same link in Chrome, then use 'open in' option
at bottom right, which has BOX listed. Standard share options in Chrome also does not show BOX.
Regards, Arnd ps. language/region setting is German/y
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For me still NOT working, both iphone/iPad (5.5.0/14.4.1)
>
>I already have same (BOX not in share-options) for months on both ipad and iphone.
>I use the workaround to open same link in Chrome, then use 'open in' option
>at bottom right, which has BOX listed. Standard share options in Chrome also does not show BOX.
>Regards, Arnd ps. language/region setting is German/y
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Cindy Murdoch Same here. I hadn't noticed because I haven't been using that feature for a while, but I just tested and it is broken again. Based on experience I expect this functionality to return at some point with an iOS update. I'm using iOS 15.3.1 and Box app for iPhone version 5.7.6.
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I like to download files through another app and then share it to box. box used to be visible when wanting to share. But it is no longer so. There must be a way around this issue. iPhone only seems to want you to share to iCloud or Dropbox and a few others but BOX is no longer an alternative. BOX must find a way around this asap. Otherwise your clients will look elsewhere.
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Christopher Reid This is an issue that comes and goes seemingly with some iOS updates. The function is there now for me on my iPhone XS with iOS16.0 but it has disappeared and then reappeared for me in the past.
A workaround, not a solution but a temporary alternate, is to shave the item to files, and then share to Box from files. It is awkward. I have done this in the past.
EDIT: An afterthought. Box is also in Files. When you share to Files you can navigate to Box and then the folder in Box where you want to save the item.
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