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Emma Longstaff

• 2023年08月25日 17:16

Hi,

I'm collaborating with a large group of people and whenever I try to share - even with just one person - I get this error message.

I am a co-owner of the folder and another co-owner can share just fine. We've checked all the settings and can't understand why I can't, but they can.

The max number of people I tried to share with at one time was 5.

I understand this may be a security "feature" but Box is supposedly a collaboration platform, that is hindering me from collaborating and securely sharing files.

Has my account been blocked in some way? Can you unblock it? How long do I have to wait.

Also can you please advise what the suggested maximum number of collaborators I should share this folder with at once is? Is there a per day limit, if so, what is that?

Any help would be appreciated.

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  Rona

  • 2023年08月29日 22:01
  • 編集済み

  Hi Emma,

  Welcome to Box Community and glad to help! 

  Please be informed that a user can invite 100 people to collaborate on a file and maximum of 8,000 people for a folder. At this rate, you may try these browser specific troubleshooting steps to fix your issue. 

  • Try using your alternate browser, machine and network connection. 
  • Clear your browser's cache and cookies. 
  • Make sure both your Operating System and browser are supported by Box (https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support). 
  • Disable your plugins, Add-Ons and/or Extensions
  • Restart your machine. 

  Hope it helps! 

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