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Jessi Huang

• 2023年10月23日 09:28

Hope someone can help. 

1. There was a problem completing your request. Pleases try again -->This has been happening over one week.  It has happened when deleting a folder or file. 

2. We’re sorry, the preview didn’t load. Please refresh the page -->This has been happening over one week as well.  It has happened when reviewing a file. (file still can be uploaded) 

Can someone please help?  Thank you!

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• 

  Rona

  • 2023年11月02日 20:29

  Hi Jessi, 

  Welcome to Box Community and glad to help! 

  Please follow the troubleshooting steps below to address your errors. 

  • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
  • Use different browsers, machine and/or network connection. 
  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
  • Verify that you are using one of our recommended operating systems.
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    
    • Chrome, Edge, Firefox, Safari

  Hope it helps! 

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