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  • Christina Chan

    I have also been trying to look for this, but perhaps we just post here?

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  • Rona

    Hi Jessica,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting! 

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  • Aban Hussain

    Hey, I am also having trouble opening a ticket. Do you know where I can do it?

     

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  • lori a sewecke

    Is there even a "Product support" team?  I can't seem to find answers or help, and it appears I am not the only one. Very disappointed. 

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  • Bonnie Plakos

    I have the same problem.  If the answer isn't in the community how do we open a support ticket with customer service?

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  • Tricia Smith

    Same issue. I have a message that pops up that says "

    Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue." When I click on the link I go to the main support page, but I don't see where I'm supposed to open support case.

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  • Bonnie Plakos

    I found it:

    https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://account.box.com/

     

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  • Lynne Cohen

    Bonnie, THANK YOU SO MUCH FOR THIS as I am having just as much trouble as everyone else in finding where to submit. The other companies my employer has contracts with have dedicated support channels that are front and center and easily accessible, and this has been so frustrating. You are my hero!

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