Authenticator App issues

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Andrew Knights-Cooper

• 2024年12月18日 15:13

Hello.  I have been locked out of my Box account and it is now asking for a six digit code from my Authenticator App.  However, my Box account isn't linked to my Authenticator App and the App needs a QR code in order to link it but I cannot get onto my Box accont to get to the QR code.  I also don't have a reset code.  How do I reset the account so I can log back on?

 

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  Rona

  • 2024年12月18日 19:10

  Hi Andrew,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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