Templates gets sent out empty

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Rose Khalid

• 2025年01月05日 23:15

Dear Box Support,

I am encountering an issue with my form template. After creating a template with various input fields, I've noticed that none of these fields are appearing when I attempt to use the template. 

I have just got my annual subscription for 15 docs a month and it costs me 2 being sent out empty!! 

I have verified that the template is selected correctly and that there are no conflicting field settings. I have also tried opening the template in different applications to rule out potential file corruption.

When sent to the recipiant none of the template fields have are appearing 

Could you please provide guidance on troubleshooting this issue? Any assistance would be greatly appreciated.

I would want a simple guide to make sure I dont miss a step.

Thanks 

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  Rona

  • 2025年01月06日 20:00

  Hi Rose, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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