Behavior
Box for Salesforce users may see the error message "Collaboration for the request cannot be created/found. Please check configuration" in the red banner when attempting to create a folder within Salesforce record page:
Cause
The error can occur when the Box user account is not authorized (or the session has expired).
Resolution
To resolve this error, follow the below steps to authorize your Box user account:
- From the Content App, click the nine dot menu and type "Box Settings" to open "Box Settings" tab.
- You should see a setting "Log In as a Box User". In the tile for this setting, click "Connect" (or "Reauthorize") and log in as your Box account.
If the above steps doesn't resolve the issue, please submit a case here. Please provide the screenshot of the "Box Settings" tab ("Log in as a Box User" tile) as well as the network logs (see How to Generate Network Captures for Troubleshooting for details) when the above error occurred and the screenshot of the error.
platform_swarm_kb