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Box for Salesforce - "There Is A Folder With The Same Name In Box"

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Behavior

When trying to create a folder in Box for Salesforce, the error "there is a folder with the same name on Box" is thrown:

duplicate record folders.png

Cause

This error is produced when creating a folder for a record that currently exists on Box. When trying to create the folder, there is a naming conflict on Box, which produces the error

Resolution

In order to resolve this error, the folder that currently exists in Box will need to be deleted to free up the name. Once this is done, try creating the folder once more.

platform_swarm_kb

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