Issue

In Box for Salesforce, clicking the Download button does not start downloading.

Root Cause

This may occur if the custom sub-domain settings are not correct in Salesforce integration.

Resolution

Perform the following steps to check whether a Box custom sub-domain is correctly configured in Box for Salesforce. 

1. In Box for Salesforce, click Setup.

2. In the Quick Find box, type "Custom Setup."

3. Select Custom Setup.

4. In the Folder Details row, click Manage.
   
   

5. In Folder Details, locate root_url_override.

6. In case root_url_override is configured with wrong subdomain, delete root_url_override.
   
   

7. Re-authenticate(Sign In) from Box Settings