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Box for Salesforce - "Unable To Resolve Server's DNS Address"

has_image , User , platform_swarm , Troubleshooting , troubleshooting , Box for Salesforce , Salesforce , platform_swarm_kb

 

Behavior:

When attempting to access a folder in Salesforce, the following error is received:

  • "Unable to resolve the server's DNS address"

image002 (1).png

Cause:

This error appears when the Box Enterprise sub-domain field on the Box Settings page has a subdomain in the incorrect format. The subdomain should always be in the format of <companysubdomain>.

 

Resolution:

To clear this error, ensure the subdomain listed on the Box Settings page has the format <companysubdomain> and does not look like the following:

platform_swarm_kb

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