Box For EMM - Login Unsuccessful Error

Cause:

We've seen this error if there is some kind of network issue or an error with the set up of EMM.

Next Steps:

• Please ensure no network changes have been made that would impact the Box for EMM connection to the MDM provider's servers.
• Please also check and make sure there are no errors with the set up for the Box for EMM app in your MDM provider console. A common mistake we see is having 'ManagementID' listed instead of 'Management ID'.

Still seeing 'Login Unsuccessful'? Please submit a ticket and include the following:

1. email address of a user getting the error
2. Time stamp & time zone of the error
3. Screenshot of the error and the 'More Details' page (iOS only)