Troubleshooting Box For EMM "Login Unsuccessful" Error

Overview of Problem

When trying to log into Box for EMM, you might see a generic error message that says “Login Unsuccessful.” This issue can occur due to network problems or errors in the EMM setup. Users typically encounter this problem when attempting to access Box through their EMM provider.

Process for Resolution

1. Check Network Connectivity:
   • Ensure there are no network changes that could impact the connection between Box for EMM and the MDM provider’s servers.
   • Verify that the network settings allow for proper communication with the MDM provider.
2. Review EMM Setup:
   • Log in to your MDM provider console.
   • Navigate to the Box for EMM app settings.
   • Ensure that the ‘Management ID’ is correctly spelled as ‘Management ID’ and not 'ManagementID’.

Outcome

After verifying the network connectivity and correcting the EMM setup, you should be able to log into Box for EMM successfully. If the issue persists, the collected information will help the support team diagnose the problem more effectively.

Alternatives

• Workaround: Temporarily use a different network to see if the issue is network-specific.
• Collect Information for Support:
  • If the issue persists, gather the following details:
    • Email address of a user experiencing the error.
    • Timestamp and time zone of the error.
    • Screenshot of the error and the ‘More Details’ page (iOS only).