Troubleshooting Box for EMM "User Is Not Authorized"

Overview of Problem

When logging into Box for EMM, you may encounter the error message “the user is not authorized.” This issue arises in scenarios such as:

• You are not part of the Enterprise that provisioned the application.
• The enterprise has filled the key value pairs in the MDM provider console but hasn’t registered with Box to get a Box for EMM instance.

Process for Resolution

1. Verify User Enterprise Membership:
   • Log into the Admin Console.
   • Check if the user appears in the managed users list.
2. Ensure Correct Box Instance:
   • Confirm the user is in the correct Box instance.
3. Register for Box for EMM:
   • If the enterprise hasn’t set up Box for EMM, reach out to your Customer Success Manager or Implementation Consultant.

Outcome

• The user should be able to log into Box for EMM without encountering the “user is not authorized” error.
• The enterprise should have a properly registered Box for EMM instance.

Alternatives

If the issue persists, submit a ticket to Box Support with the following details:

• Email address of the user getting the error.
• Timestamp and time zone of the error.
• Screenshot of the error and the ‘More Details’ page (iOS only).

Related Reading:

Box for EMM - Do Not Download Directly From Apple App Store