Box for Salesforce - "Your Connection To Box Is No Longer Valid"
has_image
,
User
,
platform_swarm
,
End User
,
Troubleshooting
,
Box for Salesforce
,
Salesforce
,
platform_swarm_kb
,
Article
,
Established
,
Integration
Behavior
When trying to create a folder in Box for Salesforce, the following error is received:
Cause
This is caused by the connection(s) between the Box Service account and/or Box User account no longer being valid and requires a reauthorization to reestablish connection.
Resolution
If this error occurs for all users*:
Go to Salesforce and login to the Salesforce admin account
Go to the + icon when you login and click Box Settings
Reauthorize the Box Service account with the correct credentials
If this error occurs for a single user*:
Go to Salesforce and login to your Salesforce account
Go to the + icon when you login and click Box Settings
Reauthorize the Box user account with the Box credentials for the user currently signed in to Salesforce.
After these steps are completed, try creating a folder; if the error persists, please submit a case here.
*We recommend these steps be done in a private browsing/incognito window
