We have introduced the ability to notify Box Forms form owners and Box File Request folder owners and co-owners any time a file upload has failed, providing greater peace of mind and operational oversight for critical business processes by helping users identify incomplete submissions.
When stakeholders submit files via a File Request or Box Forms submission, certain factors, such as sudden connection failures, server errors, or the submitter closing their browser too early, could lead to partial or incomplete file uploads. If content is not uploaded correctly via Box Forms or File Request, metadata cannot be properly applied to the files. A submission is considered unsuccessful if one or more files fail to upload or if metadata cannot be applied, even when all files have been successfully uploaded. The ability to apply metadata automatically for any file upload is an asynchronous process that only triggers after a complete successful file submission and, as a result, these partial uploads often result in files arriving without necessary metadata, making audit reviews and automated workflows difficult to manage.
To solve this, we will be introducing email notifications for failed file uploads. This feature ensures that form and file request folder owners and co-owners are alerted whenever a file upload submission remains incomplete after 24 hours, allowing for proactive follow-up and faster resolution. The notification email includes:
- The form or folder name
- A list of files that failed to upload
- Files that uploaded but did not receive metadata
This notification feature will be disabled by default and Admins and Co-Admins will be able to enable these settings in the Admin Console under Enterprise Settings with separate toggles for File Request and Box Forms submissions.
Stay tuned to learn more about this release.