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21 comments

Date Votes
  • Rona

    Hi Gio, 

    Welcome to Box Community and glad to help! 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    Going forward, if you find inaccuracies to your storage count as shown, please let us know to help you fix it. 

    Hope it helps! 

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  • Keshav Jain

    I am facing the same issue

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  • David Michael

    Why can't Box fix the known issue of displaying correct storage capacity. Mine has been stuck at 9.5 GB even when my storage is zero. Please advise. 

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  • Ruth Rice

    We are having problem with storage . Still showing that we have plenty but as a team some members are unable to save anything to Box. Deleted loads of stuff .. still no joy. Also there was a massive leap on June 1st in storage usage .. like double.. and I can't see why ? 

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  • Charles Lipper

    I'm having the same problem. Can you please run the script to free up the storage that is already freed up?

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  • Denver Lobo

    Facing the same issue here. Shows about 3 GB extra. Could you please run the script for me as well? Thank. 

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  • Khayem

    I have the same issue. Actual files total approx. 1.5 GB, dashboard shows over 8 GB and warnings that storage is almost full. Can you please run the script to fix? Thank you.

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  • Alessandro Muggia

    Hi, I have the same Problem, please run the fix script to solve.

    TKS.Rona

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  • Heidi

    I have the same problem. Please run the script for me too.  thank you

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  • Bruce Xavier

    Same problem for my account. Please run the script for me too.

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  • Bill Evans

    I need to have the script run on my storage as well. This issue makes it tough to use Box as a business solution. Please help and run the script and then work on the underlying issue. Thanks.

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  • Box User

    Same problem for my account. Please run the script for me too!!!

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  • Box User

    I have the same problem for my account. Please run the script for me too please.

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  • Sravani

    I have the same problem for my account. Please run the script for me too please.

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  • Mutsai Musa

    I have the same problem for my account. Please run the script for me too please.

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  • ROBS
    • Edited

    Me too, I am facing exactly the same issue.  Please run your script on my account ASAP as I am unable to use my account.

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  • Formula Marel

    Hi, I am having same issue. Please fix my account as well.

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  • John Clark

    I've been having this issue for the last month. I manually counted and am using about 7.5 gb, but Box thinks I'm using all 10GB and won't sync files sometimes. Thanks! 

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  • ashraf qawasmy

    Hello ,I have used less than 4GB of my storage. And i
    I see in my Box application that I used 9GB ..please help me

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  • Tomas Westerholm

    Hi, we have same issue: Storage has less than 10GB, it says 57GB. Can you run the script, please.

    Box Support is able to run a script for specific end-users’ accounts as an attempt to fix the data inaccuracy issues around user storage size, folder size, and item counts.


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  • Palmetto Dunes

    We are having the same issue. Our storage shows 1TB/Unlimited, but when I try to upload, I'm getting an error message stating "account storage limit reached"?

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