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Methma Udawatta

• September 22, 2023 02:48

Hello,

I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome.

I am unable to set up my password. Please help. Thank you.

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  Rona

  • September 22, 2023 20:29

  Hi there,

  Welcome to Box Community and glad to help! 

  We've created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting!

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  Matt Smith

  • November 14, 2023 16:54

  I have the same issue. How did this get resolved?

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  Matthew Deetz

  • November 15, 2023 19:06

  I also have the same issue. Are there resolution steps? 

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