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Methma Udawatta

Hello,

I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome.

I am unable to set up my password. Please help. Thank you.

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Comments

18 comments

Date Votes
  • Rona
    Hi there,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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  • Matt Smith

    I have the same issue. How did this get resolved?

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  • Matthew Deetz

    I also have the same issue. Are there resolution steps? 

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  • Janelle Moneypenny

    I am having this same issue.  Can someone please help me?

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  • Josh Ferry Woodard

    Same issue -- please can someone help me with this. I've had it before in the past and stopped using the service because of it. A partner uses Box for doc sharing so reluctantly trying to solve the same issue again. Please help me and fix this bug.

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  • Jessenia Barberena

    Could I please get help with this as well I have the same issue and need to have it fixed as soon as possible

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  • Andrea Kelly

    I am having the same issue can someone please assist?

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  • David Armond

    I have the same issue. Will someone please contact me to resolve this?

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  • Holly D

    I am having the same exact issue. How do I resolve this?

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  • Leslie G

    Same

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  • Akshay Rao

    I am having the same issue. How do I resolve this?

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  • Nicholas Nolan

    I am also having this issue. How do I resolve this?

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  • Brian Berberich

    Same issue for me.

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  • Julia Merker

    I am having the same issue. How do I resolve this?

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  • Daniel Hernandez

    I have the same issue, how can I solve this?

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  • Michelle Goodhart

    Same issue. Box, please post a link to a help guide. 

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  • James Liu Tang

    I have the same issue. Who do I contact to fix this?

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  • BRIANNA BOLANOS

    I had this same issue and manually resetting my password via this link fixed it: https://app.box.com/reset 

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