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jessica

• May 02, 2024 17:39

Hello,

I cannot seem to find where to open a support ticket for technology help. Where can I do that?

Thank you,

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  Christina Chan

  • May 02, 2024 19:09

  I have also been trying to look for this, but perhaps we just post here?

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  Rona

  • May 02, 2024 19:11

  Hi Jessica,

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting! 

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  Aban Hussain

  • May 03, 2024 13:33

  Hey, I am also having trouble opening a ticket. Do you know where I can do it?

   

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  lori a sewecke

  • June 18, 2024 15:51

  Is there even a "Product support" team?  I can't seem to find answers or help, and it appears I am not the only one. Very disappointed. 

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  Bonnie Plakos

  • July 27, 2024 21:18

  I have the same problem.  If the answer isn't in the community how do we open a support ticket with customer service?

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  Tricia Smith

  • August 12, 2024 20:22

  Same issue. I have a message that pops up that says "

  Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue." When I click on the link I go to the main support page, but I don't see where I'm supposed to open support case.

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  Bonnie Plakos

  • August 13, 2024 16:56

  I found it:

  https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://account.box.com/

   

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