kshiraishi
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Activity overview
Latest activity by kshiraishi-
kshiraishi created an article,
API [Content] - "User cannot be deleted due to retention policies. Please transfer user content first"
When attempting to delete a user by using users endpoint with force=true, the following error message is returned: Status: 403 Forbidden{ "type": "error", "status": 403, "code": "forbidden", "help_...
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kshiraishi created an article,
"Intune Mobile Application Management is required by your Box Administrator."
When logging into the Box mobile app (Box for EMM, Box for iPhone/iPad, Box for Android), a user might see the message "Intune Mobile Application Management is required by your Box Administrator." ...
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kshiraishi created an article,
Box for Salesforce - Box Preview Error: Unable to find a file ID. You may not have access to the file or field.
Box for Salesforce users may see the error message "Box Preview Error: Unable to find a file ID. You may not have access to the file or field." when attempting to view Salesforce Lightning Page: ...
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kshiraishi created an article,
Getting prompted to confirm the email address upon login
When attempting to log in to Box (typically in SSO environment), a user may receive 1. "We've sent you a confirmation email" or 2. "ERR_TOO_MANY_REDIRECTS" error. We've sent you a confirmation e...
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kshiraishi created an article,
Box Drive - Enable Debug Logging
As a troubleshooting step for Box Drive on Windows, Box Product Support may request that you enable debug logging. This can be done by doing the following: Open the Windows Registry Editor (Reged...
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kshiraishi created an article,
"You do not have permission to confirm this administrator transfer" when changing the admin
When you follow the steps in Transferring Admin Privileges to Another User, and click the confirmation link, the admin may receive the error "You do not have permission to confirm this administrat...
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kshiraishi created an article,
API [Authentication] - "The server is currently unable to handle the request due to a temporary overloading of the server"
When attempting to obtain an enterprise/application token for a custom application using Server Authentication (JWT, Client Credentials Grant, App Token), the following error message is returned: S...
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kshiraishi created an article,
Box for Salesforce - "Collaboration for the request cannot be created/found. Please check configuration"
Behavior Box for Salesforce users may see the error message "Collaboration for the request cannot be created/found. Please check configuration" in the red banner when attempting to create a folde...
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kshiraishi created an article,
Box for Salesforce - "Folder for the request cannot be created/found. Please check Configuration"
Box for Salesforce users may see the error message "Folder for the request cannot be created/found. Please check Configuration" in the red banner when attempting to create a folder within Salesforc...
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kshiraishi created an article,
Box for Microsoft Office co-authoring error - "You don't have permission to create a new file under the current location"
When attempting to enable the toggle for "AutoSave" or share a file from desktop Microsoft Office via "Share" menu in the ribbon, you may see the following error: Common Causes "You don't have p...