kshiraishi
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Activity overview
Latest activity by kshiraishi-
kshiraishi created an article,
Box for Salesforce - JSON File Not Generating in Box Doc Gen for Salesforce
IssueUsers attempting to create a new Box Doc Gen template through the Box for Salesforce app may see JSON generation fail. Symptoms include an indefinite loading spinner or a red error banner sta...
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kshiraishi created an article,
[Zip Download] Time Zone Discrepancies with Modified Date on Windows File Explorer
IssueWhen a user opens a ZIP file downloaded via zip download feature on Box, Windows File Explorer may display modified timestamps in an incorrect time zone. Root CauseThe ZIP format has no notion...
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kshiraishi created an article,
[Zip Download] Unable to open a zip archive on Windows File Explorer
IssueUsers attempting to open ZIP files created through the zip download feature on Box.com may encounter errors when trying to unzip or open the archive using Windows Explorer.Error message: "Wind...
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kshiraishi created an article,
Box for Salesforce - Box Explorer Error: Unable to create downscoped token. You may not have access to the resource requested. invalid_resource.
Box for Salesforce users may see the error message "Box Explorer Error: Unable to create downscoped token. You may not have access to the resource requested. invalid_resource." when attempting to l...
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kshiraishi created an article,
Box for Salesforce - "You can not set the Box service account to the same account as an existing user."
Box for Salesforce users may see the error message "You can not set the Box service account to the same account as an existing user. The current user using these credentials is {Salesforce User Nam...
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kshiraishi created an article,
Box for EMM - Error: "invalid_redirect_uri"
When tapping the login button on Box for EMM to open the login page, a user might see the message "There seems to be a problem with this app. Error: invalid_redirect_uri" Common Cause The above er...
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kshiraishi created an article,
Troubleshooting "Unfortunately, this means you will have to manually upgrade to a newer release once this issue is resolved"
If you have received this error notification: Box his an unexpected problem. Unfortunately, this means you will have to manually upgrade to a newer release once this issue is resolved Read this ar...
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kshiraishi created an article,
There was a problem while trying to transfer item ownership to {email}.
When attempting to transfer ownership of a folder to another user, you may receive the error "There was a problem while trying to transfer item ownership to {email}." Common Causes The error typ...
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kshiraishi created an article,
Submitting Logs for Box Mobile Apps
You may be asked to submit your Box mobile app logs from your mobile device as part of the investigation for your support case. Here's how to submit Box mobile logs on your device and how to provid...
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kshiraishi created an article,
API [Content] - "User cannot be deleted due to retention policies. Please transfer user content first"
When attempting to delete a user via the Delete Users endpoint with the force parameter set to true, the following error message is returned: Status: 403 Forbidden{ "type": "error", "status": 403, ...