Box Drive
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Common Error Messages and How to Resolve
- Excessive “Unable to open folder” error messages appear while Box is being inactive
- How to Collect Apple MacOS System Logs ("sysdiagnose") for Box Application Issues
- Troubleshooting "Unable to Open Folder" Notifications
- Box Drive - Enable Debug Logging
- The path Box.x.xx.xxx.msi cannot be found. Verify that you have access to this location and try again
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Known Issues and Limitations
- Attempting to open a folder in Box Drive causes the application to hang and become unresponsive
- General Limitations When Using Box Drive
- Windows-Specific Limitations for Box Drive
- Mac-Specific Limitations for Box Drive
- Icons Do Not Appear In Box Drive or Box Sync on Windows
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