Box Drive
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FAQ
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Problem Item Notifications
- Box Drive Problem Item Notifications Due to System or Configuration Errors
- Box Drive Problem Item Notifications Due to File Management Errors
- Box Drive Problem Item Notifications Due to User Permissions
- Box Drive Problem Item Notifications Due to Unsupported Scenarios
- Box Drive Problem Item Notifications Due to Storage Capacity
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Common Error Messages and How to Resolve
- Troubleshooting "invalid_client" error when logging into Box Drive
- Troubleshooting "Unfortunately, this means you will have to manually upgrade to a newer release once this issue is resolved"
- Box Drive app fails to launch with the error message: “Box Drive cannot use the specified location”
- Error on Box Drive: “Please ensure your proxy supports secure requests (https) and try again”
- Excessive “Unable to open folder” error messages appear while Box is being inactive
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Known Issues and Limitations
- Attempting to open a folder in Box Drive causes the application to hang and become unresponsive
- General Limitations When Using Box Drive
- Windows-Specific Limitations for Box Drive
- Mac-Specific Limitations for Box Drive
- Icons Do Not Appear In Box Drive or Box Sync on Windows
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