Box Drive
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Common Error Messages and How to Resolve
- Excessive “Unable to open folder” error messages appear while Box is being inactive
- How to Collect Apple MacOS System Logs ("sysdiagnose") for Box Application Issues
- How to Collect Microsoft Event Viewer Logs for Box Application Issues
- How to Enable Debug Logging for Box Drive
- How to Submit Box Drive Logs
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Known Issues and Limitations
- File Types Ignored or Blocked by Box Sync and Box Drive
- File Version Conflicts
- General Limitations When Using Box Drive
- Icons Do Not Appear In Box Drive or Box Sync on Windows
- Mac-Specific Limitations for Box Drive
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Problem Item Notifications
- Box Drive Problem Item Notifications Due to Admin Controls
- Box Drive Problem Item Notifications Due to File Management Errors
- Box Drive Problem Item Notifications Due to Network-Related Errors
- Box Drive Problem Item Notifications Due to Storage Capacity
- Box Drive Problem Item Notifications Due to System or Configuration Errors
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FAQ