Common Error Messages and How to Resolve
- How to Collect Apple MacOS System Logs ("sysdiagnose") for Box Application Issues
- How to Collect Microsoft Event Viewer Logs for Box Application Issues
- How to Enable Debug Logging for Box Drive
- How to Submit Box Drive Logs
- Troubleshooting "Box Drive encountered an error at initialization that requires you to manually move aside your existing Box folder"
- Troubleshooting "invalid_client" error when logging into Box Drive
- Troubleshooting "The path Box.x.xx.xxx.msi cannot be found"
- Troubleshooting "Unable to Open Folder" Notifications
- Troubleshooting "Unfortunately, this means you will have to manually upgrade to a newer release once this issue is resolved"
- Troubleshooting "Upgrade to a newer version of Box. Your system is running an old version of Box."
- Troubleshooting “Box Drive cannot use the specified location”
- Troubleshooting “Please ensure your proxy supports secure requests (https) and try again”
- Unable to log in to Box Drive or experiencing sync delays
- Upload Failure due to an Unsupported Package File
- “Please wait while Windows configures Box” appears when opening Box Notes or Box Canvas from Box Drive