Common Error Messages and How to Resolve
- Troubleshooting "invalid_client" error when logging into Box Drive
- Troubleshooting "Unfortunately, this means you will have to manually upgrade to a newer release once this issue is resolved"
- Box Drive app fails to launch with the error message: “Box Drive cannot use the specified location”
- Error on Box Drive: “Please ensure your proxy supports secure requests (https) and try again”
- Box Drive Problem Item Notifications Due to System or Configuration Errors
- Box Drive Problem Item Notifications Due to File Management Errors
- Box Drive Problem Item Notifications Due to User Permissions
- Box Drive Problem Item Notifications Due to Unsupported Scenarios
- Box Drive Problem Item Notifications Due to Storage Capacity
- Box Drive Problem Item Notifications Due to Network-Related Errors
- Box Drive Problem Item Notifications Due to Admin Controls
- Excessive “Unable to open folder” error messages appear while Box is being inactive
- How to Collect Apple MacOS System Logs ("sysdiagnose") for Box Application Issues
- Troubleshooting "Unable to Open Folder" Notifications
- Box Drive - Enable Debug Logging
- The path Box.x.xx.xxx.msi cannot be found. Verify that you have access to this location and try again
- Upgrade to a newer version of Box. Your system is running an old version of Box.
- Box Drive encountered an error at initialization that requires you to manually move aside your existing Box folder
- Upload Failure due to an Unsupported Package File
- How to Collect Microsoft Event Viewer Logs for Box Application Issues
- Submitting Box Drive Logs