Common Error Messages and How to Resolve
- Excessive “Unable to open folder” error messages appear while Box is being inactive
- How to Collect Apple MacOS System Logs ("sysdiagnose") for Box Application Issues
- Troubleshooting "Unable to Open Folder" Notifications
- Box Drive - Enable Debug Logging
- The path Box.x.xx.xxx.msi cannot be found. Verify that you have access to this location and try again
- Upgrade to a newer version of Box. Your system is running an old version of Box.
- Box Drive encountered an error at initialization that requires you to manually move aside your existing Box folder
- Miscellaneous Box Drive Error Notifications
- Upload Failure due to an Unsupported Package File
- How to Collect Microsoft Event Viewer Logs for Box Application Issues
- Submitting Box Drive Logs