kshiraishi
- Total activity 84
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 64
Articles
Recent activity by kshiraishi-
There was a problem while trying to transfer item ownership to {email}.
When attempting to transfer ownership of a folder to another user, you may receive the error "There was a problem while trying to transfer item ownership to {email}." Common Causes The error typ...
-
Submitting Logs for Box Mobile Apps
You may be asked to submit your Box mobile app logs from your mobile device as part of the investigation for your support case. Here's how to submit Box mobile logs on your device and how to provid...
-
API [Content] - "User cannot be deleted due to retention policies. Please transfer user content first"
When attempting to delete a user by using users endpoint with force=true, the following error message is returned: Status: 403 Forbidden{ "type": "error", "status": 403, "code": "forbidden", "help_...
-
"Intune Mobile Application Management is required by your Box Administrator."
When logging into the Box mobile app (Box for EMM, Box for iPhone/iPad, Box for Android), a user might see the message "Intune Mobile Application Management is required by your Box Administrator." ...
-
Box for Salesforce - Box Preview Error: Unable to find a file ID. You may not have access to the file or field.
Box for Salesforce users may see the error message "Box Preview Error: Unable to find a file ID. You may not have access to the file or field." when attempting to view Salesforce Lightning Page: ...
-
Getting prompted to confirm the email address upon login
When attempting to log in to Box (typically in SSO environment), a user may receive 1. "We've sent you a confirmation email" or 2. "ERR_TOO_MANY_REDIRECTS" error. We've sent you a confirmation e...
-
Box Drive - Enable Debug Logging
As a troubleshooting step for Box Drive on Windows, Box Product Support may request that you enable debug logging. This can be done by doing the following: Open the Windows Registry Editor (Reged...
-
"You do not have permission to confirm this administrator transfer" when changing the admin
When you follow the steps in Transferring Admin Privileges to Another User, and click the confirmation link, the admin may receive the error "You do not have permission to confirm this administrat...
-
API [Authentication] - "The server is currently unable to handle the request due to a temporary overloading of the server"
When attempting to obtain an enterprise/application token for a custom application using Server Authentication (JWT, Client Credentials Grant, App Token), the following error message is returned: S...
-
Box for Salesforce - "Collaboration for the request cannot be created/found. Please check configuration"
Behavior Box for Salesforce users may see the error message "Collaboration for the request cannot be created/found. Please check configuration" in the red banner when attempting to create a folde...