Rona

1. Community
2. Support Forum
3. Cannot share outside of organization despite external collaboration being open

Hi Jamie, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 04, 2024 22:39
• 0 votes

1. Community
2. Support Forum
3. Upgraded Account and now missing most of my data

Hi Fred, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 04, 2024 22:33
• 0 votes

1. Community
2. Support Forum
3. Unable to configure 2FA

Hi Ryan, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 04, 2024 22:31
• 0 votes

1. Community
2. Support Forum
3. downgrade to free plan

Hi Masako,  Welcome to Box Community and glad to assist! To downgrade from your current plan, you can contact our Cancellation team via cancel@box.com. We'd love to further assist!

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• Rona
• December 04, 2024 22:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. recovery email - undelivery

Hi Adriana,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 04, 2024 22:22
• 0 votes

1. Community
2. Support Forum
3. BOX.com THIEVES! I DIDN"T GIVE BOX PERMISSION TO CHARGE ME $500

Hi there,  Welcome to Box Community and glad to assist! In regards to your unknown charges, kindly contact our Billing team via billing@box.com or create a new ticket using Box Support.  We'd love ...

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• Rona
• December 04, 2024 22:20
• 0 votes

1. Community
2. Support Forum
3. Find IP address form editing device for previous version of document

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• December 04, 2024 22:16
• 0 votes

1. Community
2. Support Forum
3. I need live support

Hi Monica,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

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• Rona
• December 04, 2024 22:11
• 0 votes

1. Community
2. Support Forum
3. Unable to Download Word Documents

Hi William,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 04, 2024 22:10
• 0 votes

1. Community
2. Support Forum
3. Missing shared folder

Hi Nathan,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!  

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• Rona
• December 04, 2024 22:07
• 1 vote