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Upgraded Account and now missing most of my data

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Fred Ruckman

I have looked on this feed and although there are several feeds started for this topic I see no resolutions. It have been 2 days now so the 24 hours excuse is not goin to work. It is critical that this data is back up ASAP. I see the folders/files on my Box Drive but when I try to move of open them it says it cannot connect to Box.

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  • Rona

    Hi Fred,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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