Rona

1. Community
2. Support Forum
3. Recovering files from local cache folder

Hi Christopher,  Welcome to Box Community and glad to assist!  We can only guarantee recovery for files and folders that have been deleted from the Box website.  For more details, you can visit thi...

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• Rona
• October 10, 2024 20:40
• 0 votes

1. Community
2. Support Forum
3. I Need A Refund

Hi Julia,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• October 10, 2024 20:21
• 0 votes

1. Community
2. Support Forum
3. Locked out of Box due to lost Authenticator 2FA access

Hi Gabi,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 10, 2024 20:20
• 0 votes

1. Community
2. Support Forum
3. Storage is saying it is full when it is not

Hi Mimosa,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 10, 2024 19:54
• 0 votes

1. Community
2. Support Forum
3. Usage Not Updating

Hi there,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it in...

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• Rona
• October 10, 2024 19:54
• 0 votes

1. Community
2. Support Forum
3. Cannot create or move the folders on Box

Hi Marija,  Welcome to Box Community and glad to assist!  Please follow these troubleshooting steps to fix your error.  Updating your browser to the latest version Clearing your browser's cache Us...

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• Rona
• October 10, 2024 19:50
• 0 votes

1. Community
2. Support Forum
3. Not receiving invite emails

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 10, 2024 19:46
• 0 votes

1. Community
2. Support Forum
3. Not recieving any email regarding Password reset

Hi there,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user'...

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• Rona
• October 10, 2024 19:44
• 0 votes

1. Community
2. Support Forum
3. Notification email not received

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• October 10, 2024 19:37
• 0 votes

1. Community
2. Support Forum
3. How much to cancel Box

Hi Trish,  Welcome to Box Community and glad to assist!  To answer your question, please reach out to our Cancellation team through cancel@box.com. Thanks for posting!   

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• Rona
• October 14, 2024 16:34
• Edited
• 0 votes