Rona

1. Community
2. Support Forum
3. Phone number change

Hi Luca,  Welcome to Box Community and glad to assist! Are you referring to the account you've logged in to submit this inquiry? If not, we need to check the affected account itself and please open...

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• Rona
• September 24, 2024 20:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. I'm in a lot of trouble

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 24, 2024 20:07
• 0 votes

1. Community
2. Support Forum
3. Removing Email From Suppression List

Hi there,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and it looks the email address was placed on our email suppression list. This typically happens when...

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• Rona
• September 24, 2024 20:04
• 0 votes

1. Community
2. Support Forum
3. Change from Monthly to Annual Plan Billing

Hi there,  Welcome to Box Community and glad to assist! In regards to your billing concern, you can contact our Billing team via billing@box.com or open a new ticket here.  Thanks for posting! 

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• Rona
• September 24, 2024 20:00
• 0 votes

1. Community
2. Support Forum
3. User access based on AD group membership

Hi Hannah,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 24, 2024 19:58
• 0 votes

1. Community
2. Support Forum
3. File size exceeds the folder owner's file size limit errior

Hi Andrew,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

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• Rona
• September 24, 2024 19:57
• 0 votes

1. Community
2. Support Forum
3. Storage is full, but it isn't

Hi Ella,  Welcome to Box Community and glad to assist!  Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may tak...

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• Rona
• September 24, 2024 19:55
• -1 votes

1. Community
2. Support Forum
3. SSO Azure

Hi Stephane, Welcome to Box Community and glad to assist! If you happen to have an issue setting up your SSO in Admin Console, use the Box SSO Setup Support Form to have Box help you set up SSO. Fo...

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• Rona
• September 24, 2024 19:53
• 0 votes

1. Community
2. Support Forum
3. subscription

Hi Jacob,  Welcome to Box Community and glad to assist!  Box for mobile and iPad is available across all Box Plans. To install the applications, you can download them here.  Thanks for posting! 

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• Rona
• September 23, 2024 22:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Verification Link for Email Address Change Not Working

Hi Laura,  Welcome to Box Community and glad to assist! Please reset the password and setup a new one for your Box account, you can follow this process: Visit https://app.box.com/reset and enter t...

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• Rona
• September 23, 2024 22:46
• 0 votes