Rona

1. Community
2. Support Forum
3. a folder shortcut

Hi Jan,  Welcome to Box Community and glad to assist!  You can go ahead and install Box Drive in your machine. Doing so, will create a local Box folder where you could both edit and open your Box f...

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• Rona
• July 02, 2024 21:21
• 0 votes

1. Community
2. Support Forum
3. Cannot see Project Documents Folder

Hi Kavitha,  Welcome to Box Community and glad to assist!  In order to access the folder, please get in touch with the folder owner or collaborator(s) with editor or co-owner access to send you a c...

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• Rona
• July 02, 2024 21:02
• 0 votes

1. Community
2. Support Forum
3. Cant add a new payment method

Hi Andrea,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

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• Rona
• July 02, 2024 20:47
• 0 votes

1. Community
2. Support Forum
3. Cannot find Authorization tab in dev console

Hi Abhishek,  Welcome to Box Community and glad to assist!  Please get in touch with our Developer team to answer your inquiry.  We'd love to further assist! 

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• Rona
• July 02, 2024 20:23
• 0 votes

1. Community
2. Support Forum
3. Can't log in my main accaunt.

Hi Khamid,  Welcome to Box Community and glad to assist!  You should contact Box Product Support using the email address linked to your affected account. Please create a new ticket so we could help...

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• Rona
• July 02, 2024 19:55
• 0 votes

1. Community
2. Support Forum
3. your public cloud quota reached - Storage Limit Reached in Unlimited storage

Hi Sachin,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• July 02, 2024 19:49
• 0 votes

1. Community
2. Support Forum
3. Lost Data

Hi Brian,  Welcome to Box Community and glad to assist! If you're not seeing them through your trash, you must be looking for your collaborated folders.  Your access may have been removed or has ex...

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• Rona
• July 02, 2024 19:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot send invite to new employee

Hi Shantelle,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• July 02, 2024 19:30
• 0 votes

1. Community
2. Support Forum
3. unable to copy and paste the files from desktop to box folder

Hi Lokesh,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• July 02, 2024 19:12
• 0 votes

1. Community
2. Support Forum
3. Contractors cannot receive the email from noreply@box.com and cannot access to box

Hi Paolo,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and it looks like the (indicated) email address is not on our bounce or suppression list.  Please ch...

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• Rona
• July 02, 2024 19:07
• 0 votes