Rona

1. Community
2. Support Forum
3. Box storage usage is wrong

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 06, 2024 19:08
• 0 votes

1. Community
2. Support Forum
3. Wrong Size Again

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 06, 2024 19:07
• 0 votes

1. Community
2. Support Forum
3. Full quota appears as used even after deleting a big quantity of files and removing them from trash

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 06, 2024 19:05
• 0 votes

1. Community
2. Support Forum
3. Space Used Inaccurate

Hi Ben,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• May 06, 2024 19:04
• 0 votes

1. Community
2. Support Forum
3. List retention policies Postman API

Hi Llewellyne, Welcome to Box Community and glad to assist!  It appears that you're already cancelling your Box subscription. If you still need assistance regarding this issue, please reply in this...

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• Rona
• May 06, 2024 19:02
• 0 votes

1. Community
2. Support Forum
3. Cancellation of Box Enterprise Upgrade and Box Business Plus subscription immediately.

Hi Llewellyne,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• May 06, 2024 19:01
• 0 votes

1. Community
2. Support Forum
3. Save location in Box Sign

Hi Johnette,  Welcome to Box Community and glad to assist!  From box.com, click 'Sign' in the left navigation. You'll have to click the 'request signature' button and scroll down a bit to find the ...

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• Rona
• May 03, 2024 22:29
• Edited
• 0 votes

1. Community
2. Support Forum
3. win7 operating system with box service

Hi there,  Welcome to Box Community and glad to assist!  Box supports the most recent major releases of the following web browsers and desktop/mobile operating systems (OS). If you are experiencing...

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• Rona
• May 03, 2024 22:02
• 0 votes

1. Community
2. Support Forum
3. Ordered Business Unlimited space but it said 1TB on the payment page

Hi Rb,  Welcome to Box Community and glad to assist!  To address your query, please contact our Billing team by emailing billing@box.com or create a new case. Thanks for posting! 

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• Rona
• May 03, 2024 21:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. I need to re-order files in BOX

Hi Tami, Welcome to Box Community and happy to assist!  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.  At ...

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• Rona
• May 03, 2024 21:21
• 0 votes