Rona

1. Community
2. Support Forum
3. User set to Unlimited storage but is getting "You do not have enough space" message.

Hi Jorge,  Welcome to Box Community and glad to assist!  I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• April 11, 2024 21:41
• 0 votes

1. Community
2. Support Forum
3. Email Change

Hi Keri,  Welcome to Box Community and glad to assist!  You must reach out your Box Administrator in order to add an existing user to their Enteprise.  Thanks for posting! 

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• Rona
• April 11, 2024 21:39
• 0 votes

1. Community
2. Support Forum
3. account charge

Hi Fran,  Welcome to Box Community and glad to assist!  We'd love to assist regarding these charges. And to do so, you may reach out to our Billing team by creating a new case or email via billing@...

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• Rona
• April 11, 2024 20:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Admin question - not receiving 2 step verification emails

Hi Joseph,  Welcome to Box Community and glad to assist!  I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• April 11, 2024 20:48
• 0 votes

1. Community
2. Support Forum
3. Can we invite new people to new folders without sending them automatic notification and email?

Hi there,  Welcome to Box Community and glad to assist!  Currently, there's no way to turn off the email notificaiton for collaboration invitations.  To know more, please visit this article, What B...

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• Rona
• April 11, 2024 20:27
• 0 votes

1. Community
2. Support Forum
3. MacOS Sonoma 14.4-can't open the files in the box drive

Hi Yanhao, Welcome to Box Community and happy to assist!  We would love to help address this issue with you, however your Box Enterprise has a designated team who could contact Box Premier Services...

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• Rona
• April 11, 2024 20:22
• 0 votes

1. Community
2. Support Forum
3. Can't add a user with a .xyz email

Hi Diane,  Welcome to Box Community and glad to assist!  I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• April 11, 2024 20:19
• 0 votes

1. Community
2. Support Forum
3. Remove a user but keep their shared folders

Hi Kevin,  Welcome to Box Community and glad to assist!  The user doesn't have ownership to the folder if she's an Editor or Co-Owner. You can go ahead and delete your managed user's account.  To k...

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• Rona
• April 11, 2024 20:17
• 0 votes

1. Community
2. Support Forum
3. Cancel Subscription

Hi Joyce,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• April 11, 2024 19:27
• 0 votes

1. Community
2. Support Forum
3. Box Folders Not Showing Up on Windows Plug In But Showing Online

Hi Danny,  Welcome to Box Community and glad to assist!  I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• April 11, 2024 19:26
• 0 votes