Rona

1. Community
2. Support Forum
3. Changing Names on Files when uploaded

Hi Michele,  Welcome to Box Community and glad to assist! Can we confirm the following details regarding the issue? When did the issue started?  Is this affecting files and folders?  What was the ...

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• Rona
• April 09, 2024 21:28
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't received any email from Box

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• April 09, 2024 21:06
• 0 votes

1. Community
2. Support Forum
3. Refund for unused service

Hi Rob,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• April 09, 2024 20:54
• 0 votes

1. Community
2. Support Forum
3. Can't update password

Hi there,  Welcome to Box Community and glad to assist!  You could try password reset to setup a strong password,  Visit https://app.box.com/reset and enter the email address associated with your ...

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• Rona
• April 09, 2024 20:52
• 0 votes

1. Community
2. Support Forum
3. Cancel Trial Account

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• April 09, 2024 20:36
• 0 votes

1. Community
2. Support Forum
3. Adding User

Hi Anthony, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• April 09, 2024 20:28
• 0 votes

1. Community
2. Support Forum
3. Message notification not received!!!!!! HELP!

Hi Sharon,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happe...

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• Rona
• April 09, 2024 20:27
• 0 votes

1. Community
2. Support Forum
3. Storage capacity is incorrect

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• April 09, 2024 20:24
• 0 votes

1. Community
2. Support Forum
3. Incorrect Storage Capacity

Hi Eric,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• April 09, 2024 20:23
• 0 votes

1. Community
2. Support Forum
3. Box storage space bug

Hi Ken,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• April 09, 2024 20:22
• 0 votes